When you call your doctor, you will receive a medical assistant on the phone. She will ask you why you are calling and ask you a number of questions to clarify your request for help. That’s triage.
Triage is about ensuring that you as a patient receive the right care, at the right time (e.g. a quick appointment or emergency visit in the event of an emergency), and from the right care provider.
The medical assistant is not supposed to make the diagnosis. Triage ensures that, despite increasing crowds, waiting times remain as short as possible.
In order to help you as best as possible, the medical assistant will ask you a number of questions and can make you a proposal.
There are various possibilities:
- The assistant will give you advice, this advice is always discussed with the GP;
- The assistant asks the GP to call you back;
- The assistant makes an appointment for a consultation with the GP or physician nurse;
- The assistant will make an appointment for a visit to your home.
If the appointment is not urgent, the doctor’s assistant will sometimes suggest that you come later in the week. If you want to discuss several things at the same time, the medical assistant will make a double appointment for you.
Triage is done on the basis of carefully drawn up protocols. Our medical assistants have followed the necessary additional courses for this.
Naturally, the medical assistants do everything in consultation with the GP.
How can you contribute to smooth triage?
For a smooth consultation hour – where waiting times are kept to a minimum – it is important that when making an appointment, in addition to the nature of your question, you also clearly indicate whether you want an appointment with your GP for one or more questions. want, and whether you think you need extra consultation time. This way, an appointment can be made at the right time and sufficient time is scheduled, which can prevent long waiting times.
Our medical assistants are:
Nienke
Marijke
Rachelle
The medical assistants have their own consultation hours.
An appointment with the medical assistant can be made for:
- Blood pressure measurement (if you do not see the physician nurse and at the request of the GP) / 24-hour blood pressure measurement / ECG / holter ECG;
- Labs (blood and urine collection);
- Pap smear (if it’s the invitation for screening for cervical cancer by the National Institute for Public Health and Environment);
- Measuring blood glucose levels (if you do not see the physician nurse and at the request of the GP);
- Urinalysis;
- Ear wax removal;
- Nitrogen treatment for warts